Frequently Asked Questions
Everything you need to know about your Mondaine experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Return shipping is free for domestic exchanges.
How do I find the right size?
Please refer to our detailed Size Guide located on each product page. We provide measurements in both inches and centimeters to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Mondaine, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that ensure fair labor practices.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.